Business Development Glass (Thermal Sales)

Purpose of the Role 
The Product Specialist – Glass will act as a link between customer, NPD and Operations, manage the technical lifecycle, market positioning, and installation support for application engineering of refractories used in glass melting furnaces, forehearths and other areas. The role requires deep product knowledge, customer interfacing skills, and cross-functional collaboration to drive product development, performance and commercial success.

Job Responsibilities (KRA)

• Act as the technical expert for all refractory products used in the glass segment, including silica, AZS, alumina, and fused cast products. 
• Provide technical support for product selection, installation guidance, and troubleshooting at customer sites. 
• Lead product trials, performance monitoring and post-mortem analysis. 
• Work with NPD and production teams to enhance product quality, reduce glass defects (e.g., blisters, stones), and improve campaign life. 
• Arrange for approval from OEM’s, equipment designers and technical consultants wherever required.  
• Develop and update Product Data Sheets, lining concepts, and thermal modeling insights. 
• Analyze customer feedback and field performance to drive continuous product improvement. 
• Monitor market and competitor trends in the glass segment and recommend strategic product positioning. 
• Support bidding and proposal preparation by contributing to product selection, performance data, and technical differentiators. 
• Conduct internal and customer training sessions on glass refractories and application practices. 

Job Requirements (KPI)
Essential: 

B.Tech - Chemical/Glass & Ceramics 

Experience of Sales of different categories of glass, refractory solutions and application of products in the glass segment. 

Knowledge of typical furnace zones (melter, regenerator, throat, forehearth, etc.) and material selection based on design/operation parameters. 

Preferred: 

Interpersonal Skills: Ability to work with teams and lead decision-making processes in a team environment. 

Excellent interpersonal communication and listening ability. 

Strong analytical skills. 

• Excellent planning and organizational skills. 

• A strong ability to be adaptable and flexible. 

• Effective negotiation skills. 

• Effective communication Skills. 

• Highly motivated / self-driven, results oriented. 

• Capable of handling multiple priorities. 

• Able to generate multiple solutions to problems in order to troubleshoot them effectively. 

• Able to collaborate with external and internal customers and stakeholders. 

Ability to interpret basic financial data. 

Proficient in MS-Office/GSuites.